Mobility parking permit holder Derek Cossey was incorrectly issued fines, revealing a bigger issue

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Derek Cossey has "old rugby player knees", which significantly limit his mobility.

A small relief for the 67-year-old Onehunga man is his parking permit, which - when displayed in his vehicle - allows him to park in dedicated mobility spaces or for double the time shown on time-restricted carparks in Auckland's on-street parking areas.

Recently, he has received two infringement notices from Auckland Transport (AT), because its new automatic number plate recognition technology, used for parking enforcement, does not recognise mobility permits.

He is not alone.

It is a "big issue" and one that "greatly concerns" CCS Disability Action, the primary provider of about 180,000 permits.

BJ Clark of CCS Disability Action said other councils also used the technology and he had been contacted by up to 30 permitholders nationwide, who had been incorrectly fined.

Clark said CCS was not consulted before AT launched the technology and the service was "desperately" trying to find a solution for its permitholders.

AT has recognised the issue and said it was also trying to find a solution.

For Cossey, the situation has been extremely frustrating.

Last year, he received a fine by post for exceeding the displayed time restriction in an on-street carpark.

However, his permit allowed him double the displayed time and he had moved on before that time was up.

He managed to have the fine overturned, but said it was not easy.

"It must have taken me 4-6 emails backwards and forwards to get them to quash the ticket.

"On top of that, it was like they were reprimanding me and saying 'We'll do that in this instance'."

Then he got another ticket in the same circumstances more recently. He has yet to have it overturned.

Emails, seen by NZME, to Auckland Transport about the ticket went unanswered and the matter was referred to debt collection agency Baycorp.

Cossey had to explain the situation to Baycorp and hoped to get that issue resolved.

"I've had to go through the wringer."

He was concerned about AT's lack of communication in his case, saying he had asked what it was doing to resolve the parking permit issue, but had not received a response.

"They never come back and say, 'Look, we're really sorry that this has happened. We didn't think about it in the first place, but we're trying to find a way around it'. None of that.

"It's just ignorance. They're a law unto themselves, it's so frustrating to deal with them."

Clark said AT launched the technology without consultation with CCS Disability Action.

"The first thing we knew about it was when this problem started. It is a big issue and one that concerns us greatly.

"I'm intrigued by how the council gets away with issuing a ticket to a person who is legitimately parked. It seems to me a little bit strange."

The service has since met AT, but Clark said an agreeable solution had not yet been found.

AT's solution of registering number plates against a permit was less than ideal, he said.

"That sounds like a good way to solve the issue, but from our point of view, it's not.

"We issue a permit to a person, not a vehicle number plate, and we don't want people to be able to have more than one vehicle being permitted to use that one permit.

"It opens up the system to abuse."

Clark said registering vehicles could also pose a problem for older permitholders, who might not remember to use the right vehicles, if they had multiple registered vehicles.

Permitholders visiting Auckland might not be recognised.

"It restricts the ability for people to use the permit in the way that we give it out," Clark said. "That is, it shouldn't be controlled to one vehicle, it should be controlled to wherever that person is."

The service made other suggestions to AT, like rolling out permits that a mounted device on the council's vehicles could scan, but Clark said that method would need to be developed and there were questions about who would bear the costs.

"We are desperately trying to find a solution."

AT, which launched the technology in 2019, recognised it was a "complicated situation".

John Strawbridge, its group manager of parking services, said: "Our preference is to manage mobility spaces by a parking officer, on foot, so that they can sight whether a vehicle has a current mobility permit displayed.

"Sometimes the permits are hard to spot.

"However, our camera cars also issue fines to vehicles parked in a mobility spot, with or without a permit, as we do not have access to digital data on active permits."

The issue was that the permit was for a person, not a vehicle, and the person could ride in multiple vehicles.

"We know this isn't a great experience for mobility permitholders and we encourage anyone who has received a fine in error to contact us to see if it warrants being waived."

Strawbridge said AT was working on a solution that would allow Auckland permitholders to apply for a digital permit through AT's Park app.

The e-permit would enable people to add all vehicles they intended to use to the AT Park app and switch between them.

AT has also sought access to the CCS database to confirm active permits.

"Our proposed solution will address many of the challenges experienced by permitholders and, when it's ready to be rolled out, we will be reaching out to them to provide more information.

"There may be some more improvements needed and we are committed to making continuous improvements."

AT confirmed the first of Cossey's fines was waived, but maintained it had not received any correspondence from him on the second.

However, after "a bit more digging", it found his emails. It said it would review the matter and respond directly to Cossey.